Agroxia Biogenetic

Chhatral, Ahmedabad

We are seeking a dedicated Telecaller to join our team and assist us in improving our customer service and sales.The Telecallers responsibilities include answering incoming calls, making outgoing calls to prospective customers, and documenting customer inquiries.Our ideal candidate is an excellent communicator, able to handle calls promptly and professionally.They should be comfortable presenting products over the phone and dealing with customer objections.Ultimately, a successful Telecaller should be able to convert potential leads into customers, and contribute to achieving the teams sales targets.ResponsibilitiesAnswering incoming calls and responding to customer inquiries.Making outbound calls to potential customers to share information about our products and services.Documenting conversations with customers for future reference.Identifying and escalating issues to supervisors when necessary.Following script provided by the company for all calls.Meeting or exceeding sales targets.Providing feedback on customer reactions and concerns to the management team.Maintaining a high degree of product knowledge to answer customer queries accurately.QualificationsPrevious experience in a customer service or telecaller role is preferred.Excellent communication and interpersonal skills.Ability to handle rejection and continue with a positive attitude.Knowledge of sales principles and methods.Proficiency in relevant computer applications and call center systems.High school diploma or equivalent.Knowledge of a second language is a plus.BenefitsHealth insuranceDental insurancePaid time offRetirement planTraining and development opportunitiesAdditional InformationJob Title: TelecallerReporting Structure: Reports to the Customer Service Manager or Call Center Supervisor.Salary: Salary is based upon candidate experience and qualifications, as well as market