AAR Consu ZZ

Mumbai, Maharashtra

ob Description for Customer Service Representative*-Manage amounts of incoming calls. -Identify and assess customers needs to achieve satisfaction. -Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents. -Follow communication procedures, guidelines, and policie