3I Infotech Limited

New Delhi

We are looking for a dedicated Desktop Engineer to support our users with their technical needs. This role requires someone who can troubleshoot hardware and software issues efficiently while providing excellent customer service.Key Responsibilities:- **Technical Support:** Assist users with desktop issues, encompassing both hardware and software troubleshooting.- **System Installation:** Set up and configure desktop computers, ensuring all necessary software is installed correctly for users.- **Maintenance:** Regularly perform updates and maintenance on systems to ensure optimal performance and security.- **Documentation:** Maintain records of support requests and resolutions to improve future assistance and for tracking system performance.Required Skills and Expectations:Candidates should have a graduate degree and possess 1 to 3 years of experience in a similar role. Strong knowledge of operating systems (Windows, ) and common software packages is essential. The ideal candidate should have good problem-solving skills, be detail-oriented, and able to communicate effectively with users. A team-oriented attitude is important, along with the capacity to work independently in an office environment. Candidates must be male and willing to work full-time from the office in Surat,