Associate - Web Operations & Student Programs

Unstop

details

unstop (formerly dare2compete) is looking for an associate - web operations & student programs who can be the liaison between the operations team and the users. they will be responsible for resolving users' issues and requests in a timely manner. prioritize, organize and execute solutions to said issues and requests.

responsibilities of the candidate:

-assist with challenging user requests or issue escalations as needed

-be the primary point of contact and build long-term relationships with user

-collaborate with the operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed sla

-cooperate with different departments to improve business operations

-communicate with the team to develop strategic operations goals

-make recommendations for business performance improvement

-monitor website performance and recommend ways to improve the user journey on the website

-liaise between the user and internal teams, interact and coordinate with all departments working on the same account

-receive and respond to approval and notifications

-resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time

-update user through email, phone and online presentations

requirement:

ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and c-level

• Experience

  0 - 3 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Web Associate

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office