Voice Process Executive Jobs For Freshers - Coimbatore

BPO Voice Process - Job Description

A BPO Voice Process involves handling customer interactions over the phone and providing professional, timely, and accurate support.

Key Responsibilities

Handle inbound and/or outbound customer calls.

Understand customer queries and provide appropriate solutions.

Resolve complaints and service-related issues professionally.

Maintain a polite, confident, and customer-friendly communication style.

Verify customer information and update records in the system.

Follow company policies, call-handling procedures, and quality standards.

Document customer interactions accurately.

Escalate complex issues to the appropriate team when required.

Achieve assigned targets for productivity, quality, and customer satisfaction.

Skills Required

Good verbal communication skills in English.

Clear pronunciation and active listening skills.

Basic computer knowledge and typing skills.

Ability to handle customers calmly and professionally.

Problem-solving and multitasking abilities.

Willingness to work in rotational shifts, if required.

Typical Job Profile

Position: Customer Support Executive / Voice Process Executive

Industry: BPO / Customer Service

Process: Inbound / Outbound Voice Process

Experience: Freshers and experienced candidates can apply

Work: Customer calls, query resolution, complaint handling, and data updating.

Contact

For job details and applications:

• Experience

  0 - 4 Years

• No. of Openings

  35

• Education

  12th Pass

• Role

  Voice Process Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  No. 347, DS Complex, Nehru Street,\ Ram Nagar Ghandhipuram,coimbatore