The Voice Administrator is Responsible for Managing, Maintaining, and Optimizing the Organization’s Voice Communication Systems. this Includes Voip Platforms, Pbx Systems, Voice Gateways, and Unified Communication Tools. the Role Ensures High-quality Voice Services, Resolves Technical Issues, and Supports Both Internal Teams and External Clients.
key Responsibilities:
configure and Maintain Voip Systems (., Cisco, Avaya, Asterisk)
monitor Call Performance and Troubleshoot Issues like Latency, Jitter, and Packet Loss
manage Pbx Systems, Sip Trunks, and Voice Gateways
collaborate with Network and Security Teams to Ensure Seamless Voice-data Integration
implement and Maintain Voice Security Protocols and Compliance Standards
document System Configurations, Changes, and Incident Resolutions