Virtual Relationship Manager

SkillLabs

Roles and Responsibilities

Continuous engagement with the portfolio customers as per the contact policy.(Contact Policy-Daily 30-35 unique customer calls along with Sales/Complaints follow up , if any)

Profiling of customer to be done on every customer engagement point.

Cross Sell of Banks products to engage and generate revenue from customers.

Ensure adherence to Bank's processes and audit requirements.

Ensure accurate and timely resolution of customer complaints with no /minimum escalations

Sales Objective:

Cross-sell of right product basis profiling and customer need

Sales across all product segments as offered by the Bank

Identifying and extending Programme Benefits to all family members as per Bank's objective

Deepening of existing relationships

Meeting sales objective and customer service delivery parameter

Experience : 3 - 5 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Virtual Relationship Manager

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India