Ticket Support Executive (Freshers) Patna

- Provide customer support through various channels such as email, chat, and phone.

As a Ticket Support Executive, you will be responsible for assisting customers with their queries, complaints, and issues related to tickets. This includes responding to customer inquiries through email, chat, and phone calls in a timely and professional manner.

- Resolve customer complaints and issues effectively and efficiently.

You will need to address customer complaints and issues promptly and work towards finding a satisfactory resolution for them. This may involve investigating the root cause of the problem, coordinating with other teams if necessary, and ensuring that the customer is happy with the outcome.

- Update and maintain accurate records of customer interactions and transactions.

Keeping detailed and accurate records of all customer interactions is essential in this role. You will need to update customer profiles, document any issues or concerns raised by customers, and ensure that all relevant information is recorded for future reference.

- Collaborate with other departments to ensure customer satisfaction.

Communication and collaboration with other departments within the organization are crucial to provide the best possible customer support experience. You may need to work closely with the sales, operations, or technical teams to resolve customer issues efficiently.

Skills and Expectations:

- Good communication skills, both written and verbal.

- Ability to work well under pressure and handle difficult situations with patience.

- Strong problem-solving skills and attention to detail.

- Basic computer knowledge and proficiency in MS Office applications.

- Ability to multitask and prioritize tasks effectively.

- Willingness to learn and adapt to new technologies and processes.

- Customer-oriented approach and a desire to help others.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Ticket Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Kolkata