Telecalling Team Leader

Success Ventures

0 - 1 Years
5 Openings
1.8 - 2.5 Lac/Yr
Face-to-Face interview
Purasawalkam, Chennai

Key Skills

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Job Description

responsibilities of the candidates include:

• manage a team of individuals working on telesales/customer support

• resolve customer complaints brought to your attention

• create policies and procedures

• plan the training and standardization of service delivery

• manage inbound and outbound customer calls in a timely manner

• identify customers’ needs and wants, clarifying information whenever possible

• conduct quality assurance surveys with customers and provide feedback to the team

• gain comprehensive product knowledge to enhance customer support

• maintain a pleasant working environment for your team

note:

candidates must know any one languages(tamil,hindi,malayalam,kannada)