We are looking for a Telecalling Executive to join our team in Borivali West. In this role, you will be an essential part of our customer interaction process, promoting our services and addressing customer inquiries.
Key Responsibilities:
- Making Outbound Calls: You will be responsible for calling potential and existing customers to present our offerings, which helps us increase our reach and customer base.
- Customer Engagement: Engage with customers to build rapport, understand their needs, and provide information on products or services that may meet those needs.
- Data Entry: Accurately record customer interactions, feedback, and responses in our system to ensure we have updated and correct information for future reference.
- Follow-Up Calls: Make follow-up calls to ensure customer satisfaction and gather feedback, which is crucial for improving our services.
- Achieving Targets: Work towards achieving set targets for calls made and leads generated, which will contribute to the overall success of the team.
Required Skills and Expectations:
- Communication Skills: Strong verbal communication skills to clearly convey information and engage with customers effectively.
- Listening Skills: Ability to listen actively to customer queries and concerns, ensuring they feel understood and valued.
- Basic Computer Knowledge: Familiarity with basic computer operations to input data and navigate software used for telecalling.
- Motivated Attitude: A self-driven and positive attitude towards achieving goals and improving personal performance.
- Team Player: Willingness to collaborate with colleagues and support each other in reaching collective objectives.
Candidates should possess at least a 10th-grade education and can have 0 to 1 year of experience. This is a full-time position requiring you to work from our office.