She should be energetic with excellent personality. Familiarity with office Computers. Handle a large volume of inbound and outbound calls in a timely manner, Follow communication scripts and use knowledge of the company€™s products and services to go off-script when necessary, Identify customer needs, research issues, resolve complaints, and provide solutions, Maintain ownership of calls throughout the life cycle of a caller€™s request, including follow-ups with escalation team, Recommend improvements for systems and processes to boost organisational efficiency