Skills:
MS Office- Intermediate to proficient
Writing- Drafting error free messages in line with the brand identity.
Time-management
Lead management
Role:
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions.
Build sustainable relationships with potential clients.
Keep records of all conversations in our database in a comprehensible way.
Attend regular team meetings to clarify progress and performance.
Qualities:
Disciplined
Self-driven, with little need to manage
Empathetic
Eager to learn