- Outbound Calls: Make outbound calls to individuals, businesses, and other organizations to inform them about the NGOs activities and initiatives.
- Donor Engagement: Explain the benefits of supporting the NGO, and persuade potential donors to contribute financially or otherwise.
- Data Collection: Accurately collect and record information from calls, including donor details, feedback, and any follow-up required.
- Follow-Up: Conduct follow-up calls as needed to confirm support or gather additional information.
- Script Adherence: Follow a given script while also being flexible enough to engage in meaningful conversation.
- Reporting: Provide daily and weekly reports on calls made, outcomes, and any other relevant metrics.
- Feedback Handling: Listen to any concerns or questions from the potential donors or beneficiaries and provide accurate information or escalate the matter as needed.