responsibilities:
customer support: assist customers in navigating our products/services, troubleshoot problems, and ensure a high level of customer satisfaction.
problem resolution: identify and resolve customer issues promptly, aiming to exceed their expectations.
product knowledge: stay informed about company products/services to effectively address customer queries and promote upselling opportunities.
adherence to procedures: follow company guidelines, scripts, and procedures to ensure consistency in service delivery.
collaboration: work closely with team members and other departments to address customer needs and concerns.
requirements:
excellent verbal and written communication skills.
strong problem-solving abilities and attention to detail.
ability to work in a fast-paced environment and handle multiple tasks simultaneously.
benefits:
competitive salary
paid time off
ongoing training and development opportunities
positive and collaborative work environment
Experience
0 - 1 Years
No. of Openings
5
Education
Diploma, Advanced/Higher Diploma, Higher Secondary
Role
Tele-caller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office