- make outbound calls to potential customers: the tele caller will be responsible for making calls to potential customers to promote products or services, generate leads, and create interest in the offerings.
- communicate fluently in hindi and basic english: the candidate should be able to communicate effectively in hindi and have a basic understanding of english to interact with customers and provide information about products or services.
- utilize active listening skills: the tele caller should have the ability to actively listen to customers' needs, concerns, and queries, and provide appropriate solutions or information to address them effectively.
- handle customer inquiries and complaints: the candidate should have the necessary skills to handle customer inquiries, address complaints, and provide solutions or escalate issues to the appropriate department in a professional and courteous manner.
- maintain a polite and patient nature: it is essential for the tele caller to maintain a polite and patient attitude when interacting with customers, regardless of the situation, to ensure a positive customer experience.
required skills and expectations:
1. good communication skills in hindi and basic english.
2. ability to make outbound calls confidently.
3. active listening skills to understand and address customer needs.
4. polite and patient nature when dealing with customer inquiries or complaints.