Technical Support Executive

Karizma Konnect

Position Summary

Technical support executives are responsible for handling calls from new and existing customers from US

regarding a variety of broadband/OS related queries. Using their knowledge of products or services as

well as great customer service skills, these professionals address issues, provide technical support and

offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing

information

Determines requirements by working with customers

Resolves problems by clarifying issues; researching and exploring answers and alternative

solutions; implementing solutions; escalating unresolved problems.

Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Experience : 0 - 1 Years

No. of Openings : 50

Education : Higher Secondary

Role : Technical Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India