Technical Support Engineer (1-3 Years)

Technical Support Engineer (1-3 Years)

Location: Satellite Road, Ahmedabad

· Should have knowledge of Hardware and troubleshooting the same.

· Should have knowledge of Windows and Linux Operating System.

· Should have basic concept of Network Functioning and Troubleshooting.

· Ability to diagnose and troubleshoot Security issues.

· Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)

· Excellent problem-solving and communication skills.

· Ability to provide step-by-step technical help, both written and verbal.

· Taking ownership of customer issues reported and seeing problems through to resolution.

· Talk clients through a series of actions, either via phone, email or chat, until they€™ve solved a technical issue.

· Ensure all issues are properly logged.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  Post Graduate (M.B.A/PGDM, M.C.A, M.Tech, M.Sc, Post Graduate Diploma)

• Role

  Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office