• Providing assistance, troubleshooting, clarifying, and closing customer queries/issues. Reporting and creating documentation that captures test data and results.
• Work closely with the engineering and laboratory teams to analyze and identify the root cause of the issues, as well as provide supporting documentation.
• Prepare laboratory and testing materials/equipment required to support remote customers/distributors, as well as research and clinical site activities.
• Internal real-time stability testing, batch/lot analysis, and reporting are all supported.
• Travel to field customer sites and clinical study sites may be required.
• Responsibilities may change based on business needs.