roles and responsibilities
Ø develop and implement methods to create, track, measure and communicate processes and systems.
Ø monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.
Ø develop visual and non-visual based sops for knowledge-sharing and process improvements.
Ø develop strong process knowledge.
Ø oversee the successful implementation of projects assigned.
Ø prepare reports and maintain records of work accomplishments and administrative information, as required. understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.
Ø willingness to work in dynamic, high-growth environment and should be willing to work in night time in case of project requirements.
Ø delegate and allocate responsibilities efficiently to manage projects end to end.
Ø ability to identify strengths and weaknesses of team members and suitably make changes if required.
desired candidate profile:
Ø qualification: bachelors or master's
Ø experience: 3-5 years, preferably in the bpo/kpo/ites industry.
Ø communication skill: good in english
Ø rotational shifts/day shifts
Ø rotational week offs
Ø age: 18 to 31
Ø ability to manage multiple, concurrent projects and initiatives
Ø outstanding verbal and written communication skills
Ø excellent organizational skills with the ability to handle and prioritize multiple projects
Ø self-starter. must ask questions and learn new skills quickly on the job.
Ø driven, team player that is motivated to take responsibility and ensure successful outcomes across activates
Ø ability to work under tight deadlines with short turnarounds in a fast-paced working environment