Team Leader

Rnextford Consultancy

Responsible to meet all agreed client SLAs and performance parameters

Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service.

Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer.

Identify areas of concern and under performance and take corrective measures, Be directly responsible towards fostering the development of the team by motivating them and ensuring career advancements.

Provide hands on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring.

Single point of contact for the team and the senior management through effective communication on key deliverables.

Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward systems based on data

Develop productive, profitable and achievement oriented working environment for employees

Supervise operations team to ensure operational excellence , Responsible for Customer/client interaction

Evaluate and coordinate operational, administrative, IT and HR issues for the team

Develop and maintain operational guidelines for staffs

Oversee operational cost, risk and audit activities

Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities

Generate operational reports for management as needed

Experience : 2 - 5 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : BPO Management

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India