job description :- team leader
for team leader- voice process:
required experience- 1 yrs minimum in bpo
for team leader- non voice process:
required experience- 1 yrs minimum in bpo
job location- jaipur ii salary- upto lpa
education & qualification:-graduates & undergraduates can apply
responsibilities:-
· must have excellent product knowledge
· should have the maturity and experience to manage his/her team members and serve as a strong
second line
· should have the required expertise and analytical skills to provide strategic process improvement
inputs - (operational excellence)
· ownership on quality performance of delivery
· should be open to work 24/7
· attrition ,shrinkage & absenteeism management & ownership for control
· to own, drive and develop the team members for being effective in their role
· need to work towards enhancing the customer experience and overall service delivery
· meeting client expectation and process metric
.candidate should be flexible with rotational shifts & 6 days working culture.