Team Leader

Webrocks

JOB DESCRIPTION :- TEAM LEADER

For Team Leader- Voice Process:

Required Experience- 1 yrs minimum in BPO

For Team Leader- Non Voice Process:

Required Experience- 1 yrs minimum in BPO

Job Location- Jaipur II Salary- Upto LPA

Education & Qualification:-Graduates & Undergraduates can Apply

Responsibilities:-

· Must have excellent product knowledge

· Should have the maturity and experience to manage his/her team members and serve as a strong

second line

· Should have the required expertise and analytical skills to provide strategic process improvement

inputs - (operational excellence)

· Ownership on Quality performance of delivery

· Should be open to work 24/7

· Attrition ,Shrinkage & Absenteeism management & ownership for control

· To own, drive and develop the team members for being effective in their role

· Need to work towards enhancing the customer experience and overall service delivery

· Meeting client expectation and process metric

.Candidate should be flexible with Rotational Shifts & 6 days working culture.

Experience : 1 - 3 Years

No. of Openings : 5

Education : Professional Degree, Any Bachelor Degree

Role : Telecaller Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India