Team Leader

Eximio

Build sustainable relationships of trust through open and interactive communication

Maintain records of customer interactions, customer accounts.

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that the customers feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures

Experience : 1 - 4 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Care Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India