Walk-Ins Interview For Team Leader - Freshers (Female Candidates Required)

A Telecalling Team Leader manages, coaches, and motivates a team of telecallers to achieve daily/monthly targets for sales, lead generation, or customer service. Responsibilities include monitoring KPIs, performing call audits, training staff on scripts, preparing MIS reports, and resolving escalated customer issues to ensure high performance and quality.

Key Responsibilities

Team Leadership: Recruit, train, motivate, and mentor telecallers to reach targets.

Performance Monitoring: Track KPIs, such as call volume, conversion rates, and average handling time.

Quality Assurance: Conduct call audits, monitor live calls, and ensure adherence to scripts and compliance guidelines.

Reporting: Prepare and analyze daily/weekly/monthly reports (MIS) on team performance for management.

Operations Management: Handle escalated calls and provide immediate, effective solutions to customer complaints.

Coaching: Provide regular feedback and conduct training sessions to improve sales techniques.

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  60/1,First floor, Opp Gokulam Speciality Hospital, State Bank Colony,Salem-636004.