Team Leader for Customer Support / Senior Client Support Executive

Esperanza Consulting Pvt Ltd

CUSTOMER SUPPORT TEAM LEAD

Job description:

Monitor customer support team performance

Constantly monitor and improve provided service quality

Submit reports about customer support performance according set procedure

Prepare and monitor monthly schedule and vacation plan of the team

Ensure there is enough manpower in the team

Help the team with daily issues, serving customers by providing product and service information

Resolve product or service problems by clarifying the customer's complaint

Compliance of customer service to Company standards

Contribute to team effort by accomplishing related results as needed

Monitor competitor activities in the area of responsibility, propose changes in order to be the best in the field

Cooperate with other departments for reaching best results

Requirements:

Fluent English, Hindi (both verbal and written). Other Indian languages will be considered as benefit.

Strong communication skills

Client-oriented, high adaptability to clients' needs

Ability to manage the team

Ability to effectively balance quality and quantity of output

Ability to learn in a short time a big volume of information

Excellent self organization and discipline, attention to details

Good team player

We offer:

Competitive remuneration package

Supportive environment facilitating growth and achievement

Great corporate events

5 days work

Employee and Employer PF contribution (Provident Fund Facility)

Annual bonus, if you complete 1 year or more and the Organization performance is good

12 Public Holiday

Leave Encashment

Regards,

Tasleem Shaikh

Experience : 1 - 3 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India