Looking For Support Executive

Roles and Responsibilities:

€¢ Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.

€¢ Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.

€¢ Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer€™s experience.

€¢ Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.

€¢ Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.

€¢ Provide customers with a positive and personalised experience, promoting customer loyalty and retention

€¢ Do upselling of products if necessary

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  Graduate (B.A, B.Arch, B.B.A, B.C.A, B.Com, B.Tech/B.E, B.Ed, B.Sc)

• Role

  Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office