Store Manager

Jobsflix Consultant

About the Role

A Store Manager acts as an important link between strategy and execution. He/she drives the store towards

achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level

of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area Activities expected to be performed

Customer focus:

Driving Net

Promoter Score

Greeting customers when they enter store and coaching the team to do the same

Displaying commitment towards providing exceptional Customer Service and ensuring that

Customer Satisfaction as a priority

Dealing with customer service issues such as queries and complaints at store level and ensuring

this is consistent with the team

Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs.

plan

Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

Developing a culture of high sales performance expectations, . Sales Leadership

Motivating and inspiring the field team to drive for results

Assessing field capability and establish performance priorities at group level

People

development

(Attrition

Control)

Assisting in recruiting and selecting high potential staff

Providing effective on-the-job training and guidance to team members making use of company

training modules

Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

Evaluating the training needs of store associates and working closely with L&D department to

execute the developmental plan

Experience : 1 - 7 Years

No. of Openings : 50

Education : Higher Secondary, Diploma, Advanced/Higher Diploma, Any Bachelor Degree

Role : Store Manager

Industry Type : FMCG / Food / Beverages

Gender : [ Male / Female ]

Job Country : India