Store In-charge

a store in-charge (also commonly titled store manager or retail manager) is a crucial leadership role responsible for the overall success and operation of a specific retail or warehouse location. they manage all aspects of the store, including sales performance, team leadership, inventory control, and customer experience.

here is a comprehensive job description (jd) template for a store in-charge:

🏬 store in-charge job description

job title: store in-charge / store manager department: retail operations reports to: area manager or regional manager location: [city, state/region, store address]

📝 job summary

the store in-charge is the leader of the store location, accountable for optimizing the store's financial performance, ensuring the highest standards of customer service, and overseeing all daily operational procedures. the successful candidate will be responsible for leading, motivating, and developing the store team to achieve targets and maintain compliance with company policies.

🔑 key responsibilities

1. sales performance and profitability

target achievement: drive sales performance to meet or exceed daily, weekly, and monthly revenue targets and key performance indicators (kpis).

local marketing: execute promotional activities and visual merchandising strategies as directed by the corporate office, adapting them for the local market to maximize impact.

budget management: control operational expenses (., utility costs, supplies) and manage labor costs to optimize the store’s profitability.

reporting: analyze sales data, track inventory trends, and prepare regular performance reports for the management team.

2. team leadership and management

hiring & training: recruit, onboard, and train new store employees (sales associates, cashiers, etc.) to ensure high levels of competence and product knowledge.

performance management: conduct regular performance reviews, provide constructive feedback, and coach team members for professional development.

scheduling: create and manage staff schedules to ensure adequate coverage during peak hours while controlling labor costs.

culture: foster a positive, motivating, and productive work environment that encourages teamwork and customer-centric behavior.

3. store operations and compliance

inventory control: oversee all aspects of inventory management, including receiving goods, conducting cycle counts and physical inventories, managing stock discrepancies, and minimizing shrinkage.

visual merchandising: ensure the store layout, displays, and visual standards are maintained according to brand guidelines to enhance the customer shopping experience.

security & safety: implement and enforce loss prevention strategies, and ensure the store environment is safe and compliant with all health and safety regulations.

cash management: ensure all cash handling procedures, banking, and reconciliation processes are accurately followed.

4. customer experience

service standards: lead by example in providing exceptional customer service, managing complex customer complaints, and ensuring all customers have a positive interaction.

feedback: actively solicit and manage customer feedback to identify areas for service improvement.

✅ qualifications and requirements

education

high school diploma or equivalent required; bachelor’s degree in retail management, business administration, or a related field is preferred.

experience

2-5 years of progressive experience in retail or store operations, with a minimum of 1 year in a supervisory or management role (., store in-charge, assistant manager).

proven track record of meeting and exceeding sales targets and managing store p&l.

skills and competencies

leadership: exceptional leadership, coaching, and team-building skills.

operational acumen: strong understanding of retail math, inventory control processes, and point-of-sale (pos) systems.

communication: excellent communication and interpersonal skills for interacting with customers, team members, and senior management.

problem-solving: ability to handle difficult situations (., customer conflicts, urgent operational issues) calmly and effectively.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Store In-charge

• Industry Type

  FMCG / Retail / Food / Beverages

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner