HK ASSOCIATE,STEWARD

Himalaya Resort

Enters and prepares the room for cleaning.

Dusts the room and furniture.

Replenishes guestroom and bath supplies.

Cleans the bathroom.

Cleans the closet.

Vacuums and racks the carpet.

Checks and secures the rooms.

Replenish amenities according to the operational standards.

Deliver and retrieve items on loan to guests . iron and ironing boards

Ensure security of guest rooms and privacy of guests

Perform rotation cleaning duties (. steam clean carpets, spring cleaning, super cleaning etc.) as required

Cleans guest bathroom/bedroom/floor corridor.

Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Empty trash containers and ashtrays.

Remove all dirty terry and replace with the clean par to the designated layout.

Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

Replace facial, toilet tissue and bathroom amenities in correct amount and location.

Inspect condition of bathrobes and replace soiled/damaged ones.

Remove dirty bed linen and make up bed with clean linen.

Replace laundry bags and slips.

Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.

Dust and polish all furniture.

Realign furniture to the floor plan.

Responsible for replenishment of guest complimentary water.

Responsible for the cleanliness and maintenance of his work area.

Responsible for the Hotel property in the work area.

Attends to guest calls, guest requests /guest complaints in the area assigned to him.

Experience : 1 - 2 Years

No. of Openings : 15

Education : Secondary School, Vocational Course, Diploma

Role : STEWARD

Industry Type : Hotel / Restaurant / Hospitality

Gender : Male

Job Country : India