we also have double salary incentive poilicy.
• greeting welcome guests, answering calls, assisting guests on spa services, booking appointments, and charging appropriately for the services availed.
• supervising all store operations like scheduling, training, ordering supplies, opening and closing store, and keeping a record of the cash register and cash deposits.
• you will be completely responsible for all cash at the store.
• solid understanding of hospitality management and methods to ensure customer satisfaction.
• you will recruit, supervise the team at your spa also conduct proper training in case of poor performance or failure to follow spa guidelines by your subordinates.
• maintain standards of excellence, interacting with guests and staff.
• upheld the ambience and appearance of spa and treatment rooms.
• target local clientele; plan and execute all local marketing, pr, and promotional events.
• answer all incoming guest enquiries on calls also will need to make outgoing calls on database provided to promote business and sales.
• effectively coordinated all spa operations and head office team related to accounts and compliance on a daily basis to ensure a smooth, successful operation.
• responsible for hiring new employees for the spa when advised to do so.
• implement a performance-based employee recognition program that increased productivity by motivating massage therapists to strive to work to their full potential.
• provide the highest quality guest service and resolved all guest concerns beyond their satisfaction, ensure ethics are maintained in the spa at all times and law of the land prevails.
• reduced costs by monitoring and controlling supply usage and changing maintenance service providers.
• developed new customer relations through telephone and personable contact and sales activity.
• manage and assist in all areas of administrative work including data entry, and receptionist duties.