Social Media Executive

Arrow Point Management Services

As a Social Care Executive, youll be responsible for evaluation of customer queries/complaints, timely/ effective response management, and partnership with cross-functional teams to resolve issues across our social platforms. This role requires work from office and candidates should be willing to work across all shifts (24x7 support process).

Roles & responsibilities

Reviewing social media posts and responding within the agreed first response timeline.

Monitoring customers' engagement and feedback on every post.

Creating/personalising written pieces that are sharp, memorable, and effective at prompting customers to take action.

Optimising content for different platforms.

Collaborating with various teams to resolve queries/concerns and to contain viral posts

Monitoring social media metrics.

Skills and Experience

1-2 years of social media engagement experience

A keen eye for details and resolution orientation

Problem-solving skills

Strong written communication skills with a deep understanding of grammar nuances

Editing and proofreading skills

Customer orientation with the ability to multitask

Skillset 1. Excellent comms in English - No MTI or RTI issue, grammatical or pronunciation errors, Candidate voice and accent should be clear while speaking

2. Strong written communication skills with a deep understanding of grammar nuances

3. Editing and proofreading skills

Qualification Should be Graduate from any field

Experience 1 year experience in Social media management/engagement experience & Customer support exp will be preferred with it

Shift Day rotational

Relocations Bonus One time Relocation Bonus to all WFO candidates as INR 4000 for candidates relocating to Bengaluru and are eligible only if out of 100km radius from Bengaluru. To pe paid after Training as one-time payment

Cab Facility Cab with Home pick and drop

Experience : 1 - 2 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Social Media Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India