Service Management Lead

Key Responsibilities:

1. Service Management Architecture & Strategy

€¢ Design and establish a robust service management function, including architecture, pipeline, and operational structure.

€¢ Collaborate with leadership to define strategic goals and operationalize service management best practices across the organization.

2. Implementation & Execution

€¢ Lead the hands-on implementation of service management frameworks (., ITIL) without a primary focus on specific tools.

€¢ Develop and apply service delivery, service transition, and continual improvement practices tailored to global standards.

€¢ Act as an escalation point for issues in service management deployments, resolving technical and functional challenges as they arise.

3. Coaching, Mentoring, and Training

€¢ Provide targeted coaching and mentorship to internal teams, enhancing understanding and adoption of service management principles.

€¢ Conduct workshops and training sessions to upskill team members, focusing on practical application of service management concepts in daily operations.

€¢ Create customized materials (case studies, examples) to illustrate real-world applications and ensure knowledge retention.

4. Global Standards Compliance

€¢ Ensure service management practices align with international standards and are adaptable across diverse regional markets.

€¢ Tailor processes to suit varying market requirements, including those of non-domestic markets, while adhering to global best practices.

5. Stakeholder Collaboration

€¢ Engage with stakeholders across functional areas and regions to align service management activities with organizational goals.

€¢ Participate in cross-functional and customer-facing meetings, representing service management in a consulting capacity and supporting business stakeholders.

6. Hybrid Engagement Model

€¢ Operate in a hybrid model, providing both on-site and virtual support as project needs dictate.

€¢ Be available for both scheduled and ad hoc interactions

• Experience

  15 - 25 Years

• No. of Openings

  4

• Education

  Post Graduate (M.C.A, M.Tech, M.Sc)

• Role

  Service Management Lead

• Industry Type

  Electricals / Switchgears

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home