Service Engineer (male)

role responsibility:

taking ownership of customer complaints reported and seeing problems through to resolution.

researching, diagnosing, troubleshooting, and identifying solutions to resolve system complaints.

following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams.

ask customers targeted questions to quickly understand the root of the problem.

talk clients through a series of actions, either via phone, email, or chat, until the customer is satisfied with the solution and gets the machine on.

once a complaint is allotted by channel, acknowledge the customer. and obtain further details like the type of complaint and discuss an action plan to solve it.

electrical installations,

prioritize and manage several open complaints at one time.

document technical knowledge in the form of notes and manuals

testing & commissioning

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  Diploma (Electrical)

• Role

  Service Engineer

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Alteem Instruments Opp. Ganesh Meridian A,Chanakyapuri Road, Nr. New Gujarat High Court,