Service Desk Specialist

collabera

1 - 4 Years
20 Openings
Not Disclosed
Telephonic interview
Chennai - Nagpur

Key Skills

Service Desk Support

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Job Description

• providing 1st or above line technical support to customers

• dealing with problems for hardware such as, computers and printers, and software programs

• asking questions about the problem and explaining possible solutions

• dealing with common or basic technical issues such as resetting passwords

• resolve technical issues in a timely manner using available resources within the company.

• candidates should have good knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support.

• handle issues regarding cisco, routers, switches, lan & wan & man connection, and deals with installation, configuration, maintenance, and troubleshooting.

• job roles involve support of products on windows server, unix, mainframe, share point, and active directory.

• good knowledge in installation of hardware & software.

• work on client servers like windows, linux, unix.

• work on various software-applications.

• ability to troubleshoot common pc issues (optional)

• resolution and customer satisfaction rating