Service Desk Specialist Jobs

Providing 1st or Above line technical support to customers Dealing with problems for hardware such as, computers and printers, and software programs Asking questions about the problem and explaining possible solutions Dealing with common or basic technical issues such as resetting passwords Resolve technical issues in a timely manner using available resources within the Company. Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support. Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and deals with Installation, Configuration, Maintenance, and Troubleshooting. Job roles involve support of products on windows Server, UNIX, Mainframe, Share Point, and Active Directory. Good knowledge in Installation of hardware & Software. Work on Client Servers like Windows, Linux, UNIX. Work on various Software-Applications. Ability to troubleshoot common PC issues (Optional) Resolution and Customer Satisfaction Rating

Principle Responsibilities/Accountabilities: Provide excellent internal and external customer service and support the activities of the field sales team in order to meet and exceed sales targets. Generate business leads and follow up on sales opportunities using various digital marketing strategis. Take and process orders, including all administrative activity, producing associated documentation, invoicing, advising on delivery dates, etc. Act as the liaison between the field sales team and internal departments to ensure customer orders are fulfilled efficiently and within agreed deadlines e.g. production department in relation to stock levels, delivery times, advising on service level agreements. Assist the sales team in producing tenders, proposals and quotations. Assist with travel arrangements and organising meeting and exhibition facilities. Carry out general sales administration support such as filing, dealing with customer queries by phone or email. Provide excellent customer service in conjunction with field sales to ensure that any issues are dealt with in a timely manner i.e. Resolves customer complaints by investigating problems; developing solutions; preparing reports. Ensure the CRM and finance systems are fully utilised and kept up to date with all sales activity including logging of leads and following up on requests for quotations. Assist with the preparation of any documentation required when goods are dispatched to customers, e.g. export documentation. Participate in all identified training and development activity including the Sales Academy.Customer focused with a passion to provide excellent customer service at all times. Ability to respond effectively and sensitively to all customer inquiries and complaints and to know when to escalate to a more senior manager. Ability to deal with difficult situations and challenging customers in a professional and supportive manner and to know when to escalate to a more senior manag

-Candidate will be responsible for providing technical support to our BO team, App support team, DevOps team, Management team, ITOps team, and CS/Agents by troubleshooting and resolving issues when they arise-Candidate should have an in-depth understanding of computers, hardware components, software issues, and network technologies. -Trouble shooting & IT technical support related knowledge-Diploma/Degree holder in an IT related discipline.