Service Delivery Executive

ITMANTRA TECHINTELLECT PVT LTD

• documentation and reporting – collation data from various stakeholders, preparation of monthly reports and presentation to the senior management.

• vendor review –

o monthly sla review of with vendors.

o documentation of minute of the meeting.

o tracking & closure of mom points.

• apps & infra integration- tracking, assessment & closure for business critical application.

• process improvement/documentation/implementation for general technology processes

• disaster recovery drill–

o coordination with respective vendor for onboarding of server,

o updation of dr run books,

o conducting dr dill,

o capturing artifacts

o prepare and circulate dr test reports to stakeholder.

• license management. –

o tracking of license usages automated / manual mode.

o follow-up with snow support for sam related issues.

o publish weekly/ monthly compliance report with sr. management

o highlighting license shortfall to stakeholder.

o removal on unauthorized software

• technology governance, risk and compliance –

o facilitate all internal, external audits from stat audit team to govern inspection as single point of contact for technology, sharing all relevant evidences post review with stakeholders.

o monthly access control list review.

o monthly antivirus compliance.

o review network bandwidth uptime and utilization report.

o quarterly risk control and self-assessment data collation and submission.

o updation it steering committee / it stragery committee presentation slides.

o quarterly review of databases id review

o antivirus compliance

o patch management compliance

o access review – usb / cd-dvd / external mail access / internet access

• vulnerability assessment penetration test –

o tracking and follow-up for closure of vapt observation on uat and production environment.

o validation and verification of remediation.

o publish vapt report status to stakeholder.

project management office team –

o tracking all infra project from initiation phase to till closure.

• Experience

  5 - 9 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Service Delivery Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office