- Ensure safety and security of passengers: Senior Cabin Crew are responsible for enforcing safety regulations, conducting safety demonstrations, and managing emergency procedures in case of any onboard incidents.
- Provide excellent customer service: They must be attentive to passengers' needs, provide assistance with boarding and deplaning, and offer exceptional service throughout the flight to ensure a pleasant travel experience.
- Supervise junior cabin crew members: Senior Cabin Crew are expected to oversee the work of junior cabin crew members, providing guidance and support as needed to ensure smooth operations during the flight.
- Handle customer complaints and inquiries: They should be able to address any complaints or inquiries from passengers promptly and professionally, ensuring customer satisfaction and resolving any issues that may arise during the flight.
- Maintain cleanliness and order in the cabin: Senior Cabin Crew are responsible for keeping the cabin clean and organized throughout the flight, including restocking amenities and ensuring all safety equipment is in place and functioning properly.
Skills and Expectations:
- Excellent communication skills: Senior Cabin Crew must have strong communication skills to interact effectively with passengers and crew members, as well as to relay important information during emergencies.
- Problem-solving abilities: They should be able to think quickly on their feet and find solutions to any issues that may arise during the flight, such as unruly passengers or unexpected delays.
- Physical fitness: Senior Cabin Crew must be able to stand for long periods, lift heavy objects, and assist passengers with mobility limitations.
- Ability to work as part of a team: They should be able to collaborate with other cabin crew members and work together to ensure the safety and comfort of all passengers on board.
- Professionalism and poise: Senior Cabin Crew should maintain a calm and composed demeanor at all times, even in stressful situations, to instill confidence in passengers and provide excellent service.