1. responsible for preparing business proposals by analysing requirements, constructing workflow
charts and diagrams, studying system capabilities and writing specifications.
2. define project requirements by identifying project milestones, phases and elements.
3. maintain system protocols by writing and updating procedures.
4. prepare technical reports by collecting, analysing and summarizing information and trends.
5. perform quality assurance.
6. help design, document and maintain system processes.
7. report on common sources of technical issues or questions and make recommendations to
the product team.
8. communicate key insights and findings to the product team.
9. prepare brs and other business documents.
10. design wireframe/flowchart.
11. create test plans.
12. constantly be on the lookout for ways to discover issues, improve monitoring and deliver better
value to the customer.
13. build a bridge of communication between team & stakeholders in terms of project deliverables.