Security Support -Device Management

DUTIES AND RESPONSIBILITIES

As part of the Support team, you will be both working with customers to resolve technical

issues using a variety of internal resources and providing data analysis to understand and

troubleshoot systems.    

• Provide hardware and firmware deployment support for ExtraHop appliances,

including issues with data feeds from network infrastructure, virtual switches, and packet

forwarders

• Document incident cases, feature requests, and customer questions

• Escalate technical cases to the appropriate technical resource

• Act as the single point of contact for customer questions and concerns

• Provide professional, concise communication with customers

• Act as a team player to augment the Remote Data Analysis team duties including

preparation of analysis reports

 Required Qualifications and Experience:

We’re looking for a Support Engineer who can help us grow to the next level as a company.

As a starting point for this hands-on position, you’ll need the following background:

• Four-year degree or equivalent in a related discipline such as information

technology, computer science, business, or engineering

• At least two years of experience in IS or IT

• Experience with Unix/Linux based operating systems

• Working knowledge of networking and virtual systems

• Working knowledge of the OSI Model

• Excellent customer service, organizational, and documentation skills

• Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast

• Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP.

TO apply send your Cv

• Experience

  3 - 8 Years

• No. of Openings

  6

• Education

  Post Graduate (M.C.A, M.Tech, M.Sc)

• Role

  Security Support Management

• Industry Type

  IT-Hardware & Networking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office