Security Support -Device Management

Virupaa Essentials

duties and responsibilities

as part of the support team, you will be both working with customers to resolve technical

issues using a variety of internal resources and providing data analysis to understand and

troubleshoot systems.    

• provide hardware and firmware deployment support for extrahop appliances,

including issues with data feeds from network infrastructure, virtual switches, and packet

forwarders

• document incident cases, feature requests, and customer questions

• escalate technical cases to the appropriate technical resource

• act as the single point of contact for customer questions and concerns

• provide professional, concise communication with customers

• act as a team player to augment the remote data analysis team duties including

preparation of analysis reports

 required qualifications and experience:

we’re looking for a support engineer who can help us grow to the next level as a company.

as a starting point for this hands-on position, you’ll need the following background:

• four-year degree or equivalent in a related discipline such as information

technology, computer science, business, or engineering

• at least two years of experience in is or it

• experience with unix/linux based operating systems

• working knowledge of networking and virtual systems

• working knowledge of the osi model

• excellent customer service, organizational, and documentation skills

• working knowledge of networking protocols including tcp/ip, dns, dhcp, and multicast

• working knowledge of application protocols including http, ssl, ftp, smtp, and ldap.

to apply send your cv

• Experience

  3 - 8 Years

• No. of Openings

  6

• Education

  B.E, Company Secretary, M.C.A, M.Tech, M.Sc

• Role

  Security Support Management

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office