primary responsibilities:
• analyze potential salesforce enhancements and requests to determine the most optimal way to develop and build a best-in-class solution against the stipulated timelines
• bridge the technology and business worlds by breaking down complex problems to technical requirements to drive prioritized feature implementation
• assist in determining the best technical implementation methods, track salesforce sales and service cloud development, create report, dashboard.
• develop integration, data load needed for salesforce implementation.
• apply, promote agile process.
• experience using code source control tools such as git or bitbucket
• experience using project management tools such as jira, confluence
qualifications
• bachelor’s degree in computer science or equivalent
• 7 years of experience in technical development of crm/salesforce
• experience in customizing the salesforce sales cloud and service cloud platform on a continuing basis.
• implementation experience of omni channels for customer service.
• strong understanding of salesforce architecture.
• experience in custom development using visualforce apex code, trigger, lightning flow, lightning components, salesforce designer, community builder designer etc.
• strong proficiency in html, xml, javascript, sql, css, java and rest-based web services.
• experience in debugging issues, performance improvement etc.
• salesforce certifications preferred.
• handle inbound user requests, errors, and process questions
• proficient with no-code components (process builder, flow, workflow rules)
• good understanding and implementation experience with order and billing system.
• create and maintain fields, objects, formulas, workflows, views, reports, dashboards, validations, assignment rules, and templates
• proactively seek out and identify needed system changes, updates, inefficiencies and/or inaccuracies that impact the efficiency and reliability of the system
• ability to independently