System Administration & Database Management
ï‚· User/profile/role management
ï‚· Security and data back-ups
ï‚· Duplicate management and database cleaning
ï‚· Management of Salesforce and Pardot integration
ï‚· Management of other 3 rd party integrations
User Support & Training
ï‚· Troubleshoot day-to-day technical queries from users and help them create ad-hoc
reports and dashboards
ï‚· Develop and maintain training materials and provide training to end-users
ï‚· Manage onboarding of new users
Improvement
ï‚· Act as the go-to expert on all things Salesforce, developing strategy and setting priorities
for development roadmap along with platform head
ï‚· Continually gather requirements from users and implement improvements to ensure
requirements are met
ï‚· Stay up-to-date with the latest releases from Salesforce in order to identify and
implement the most relevant new functionalities
ï‚· Identify and implement opportunities for increased productivity through workflows and
3rd party integrations
ï‚· Collaborate with Sales Management to help define and improve sales team processes
that operate within Salesforce
ï‚· Maintain and improve reporting infrastructure
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all
inclusive of every task or responsibility.
Skills & Requirements
Required:
ï‚· 2+ years hands-on experience as a Salesforce administrator
ï‚· Hands on experience on HTML 5, Angular, Web API will be added advantage
ï‚· Professional-level English
ï‚· Experience working with and implementing 3rd party integrations
ï‚· Breadth of knowledge of Salesforce functionalities (rather than deep expertise in one
area)
ï‚· Willingness to take ownership of Salesforce and proactively collaborate with users and
management
Desired:
ï‚· Salesforce Advanced Administrator Certification
ï‚· Pardot administration experience
ï‚· Experience working within a consulting / research organization
ï‚· A background in software development (particularly database development)
Ben