Sales Team Leader

Marketsof1

Handle a team of 15-20 call center executives

Daily/Weekly/Monthly reports to be prepared and maintained location wise for branch wise review

Managing the performance of others

Multitasking with ease to handle the needs of various reps at the same time

Create an inspiring team environment with an open communication culture

Set clear team goals, Motivate team members

Oversee day-to-day operation

Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed

Listen to team members feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Develop a strategy the team will use to reach its goal

Supports team manager and performs management duties when manager is absent or out of office

Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Day to day attendance updating, Taking care of daily shrinkage, leaves, and preparing weekly roster based on the call forecasting

Daily call audit by team leaders to improve the quality of service as per designed parameters and share the feedback with agents

Taking escalation calls and follow up for closure, Out call to be done to customer for close loop and share the tracker on daily basis

Perks & Benefits:

PF Benefits

Medical Insurance

Lunch will be provided @ office

Incentives

Marketsof1

VLV Complex,

, Anna Salai,

Little Mount, Saidapet, Ch - 15.

Near Little Mount Metro Station.

Role Team Leader

Industry Type BPO / Call Centre

Department Customer Success, Service & Operations

Employment Type

Role Category Operations

Experience : 2 - 4 Years

No. of Openings : 7

Education : Diploma, Professional Degree

Role : Sales Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India