Manage A Team Of Individuals Working On Telesales/Customer Support
• Resolve Customer Complaints Brought To Your Attention
• Create Policies And Procedures
• Plan The Training And Standardization Of Service Delivery
• Manage Inbound And Outbound Customer Calls In A Timely Manner
• Identify Customers’ Needs And Wants, Clarifying Information Whenever Possible
• Conduct Quality Assurance Surveys With Customers And Provide Feedback To The Team
• Gain Comprehensive Product Knowledge To Enhance Customer Support
• Maintain A Pleasant Working Environment For Your Team
.Plan And Achieve Desired Sales Target