order processing:
o receive and process customer orders accurately and efficiently.
o ensure that orders are complete, and all necessary documentation is in place.
o coordinate with the logistics and warehouse teams to fulfill orders on time.
customer inquiries:
o respond to customer inquiries, providing product information, pricing, and order status updates.
o address customer concerns and resolve issues to maintain positive relationships.
sales support:
o assist the sales team in preparing quotes, proposals, and sales contracts.
o collaborate with the marketing team to provide sales materials and product information.
data entry and maintenance:
o enter and maintain customer information and sales activities in the crm (customer relationship management) system.
o ensure data accuracy and completeness to support effective reporting.
sales reporting:
o generate and analyze sales reports to provide insights into sales performance.
o prepare regular reports for the sales team and management, highlighting key metrics.
coordination with other departments:
o collaborate with various departments, including marketing, finance, and logistics, to ensure smooth operations.
o communicate customer requirements and feedback to relevant teams.
sales outreach and follow-up:
o conduct follow-up calls or emails to potential leads or existing customers.
o assist in lead generation activities and support the sales team in reaching targets.
sales administration:
o assist in the preparation of sales presentations and materials.
o coordinate sales meetings and ensure that necessary materials and information are available.
product knowledge:
o stay informed about the company's products and services to effectively address customer inquiries.
o provide product information to customers and potential clients.
quota monitoring:
o monitor individual and team sales quotas and provide regular updates to the sales manager.
o collaborate with the sales team to strategize on meeting or exceeding sales