Reservation Supervisor

Job Abroad

Position Title: Reservation Supervisor

reports To: Front Desk Manager / Reservation Manger

position Summary:

he or She Primarily Supervises the Reservation Functions for the Hotel Ensuring all Reservations are Processed in a Pleasant, Professional and Efficient Manner. Manages and Coordinates Activities of Reservation Team Members Providing Reservations and Customer Services Skills.

hieving Customer Satisfaction and Room Revenue Goals While Taking Guests Through the Booking Process. Assist the Reservation Manager or Front Office Manager with Budgeting, Forecasting, and Hiring, Retaining and Developing Reservations and Customer Service Employees.

duties and Responsibilities:

Act as a Main Resource for Reservation Agents Needing Assistance Technically or with Regards to Achieving Customer Satisfaction.

Ensure Reservation Department and Front Office Staff are Constantly Aware of Availability States Open, On Request, Closed Dates, High Demand Dates Etc.

Responds to all Guest Reservation Requests and Executes Prompt, Courteous and Accurate Guest Service At all Times.

Fully Knowledgeable About Hotel Guest Rooms, Rates, Promotions, Amenities, Programs, Hotel Facilities and Services.

Answer Guest Inquiries Pertaining to Hotel Services, Registration of Guests, and Shopping, Dining, Entertainment and Travel Directions Etc.

Manage Systems that are Set Up Within the Reservations Department to Ensure Accurate Handling and Monitoring of Phone Calls.

Assists and Prepare in Groups Per-arrival Process and also Preparing Group Rooming Lists.

Maintains a Clean and Organized Work Area.

Attends all Scheduled Meetings as Required with Hod's or Sales Team.

Create and Manage Rates and Packages Configured On the Hotel Software.

Experience : 1 - 31 Years

No. of Openings : 999

Role : Reservation Supervisor

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]