duties of the client relationship manager
• building and maintaining relationships with clients
• conducting business reviews to ensure clients are satisfied with their products and services.
• alerting the sales team to opportunities for further sales within key clients.
• letting customers know about other products the company offers.
• attending meetings with clients to build relationships.
• achieving client relationship targets as set by the head of sales.
• escalating and resolving areas of concern as raised by clients.
• carrying out client satisfaction surveys and reviews.
• monitoring company performance against service level agreements and flagging potential issues.
• updating the crm
• designing campaigns to boost sales at different times.
• liaising with training department to ensure client needs are fulfilled effectively.
• daily cif-customer information form, checking.
• reference data needs to be maintained.
• quality of calling should be appropriate.
• should be responsible for basis hygiene in premises.
• hardworking with a strong work ethic.
• greeting members with smile & should be in proper dress code.
• generating leads from existing clients.