Key Responsibilities:
1. Supervise ground handling activities: The ramp supervisor is responsible for overseeing all ground operations, including aircraft loading, unloading, and turnaround activities to ensure smooth and efficient operations.
2. Coordinate with ground staff: They must coordinate with ground staff, including baggage handlers, fueling personnel, and maintenance crews, to ensure that all tasks are completed according to schedule and safety standards.
3. Monitor safety and security protocols: The ramp supervisor must ensure that all safety and security procedures are followed to maintain a safe working environment for staff and passengers.
4. Handle passenger services: They may be required to assist with passenger services, such as boarding and deboarding flights, handling passenger inquiries, and resolving any issues that may arise.
5. Report to upper management: The ramp supervisor must provide regular updates and reports to upper management on operational issues, performance metrics, and any incidents that may occur.
Required Skills and Expectations:
1. Strong communication skills: The ramp supervisor must have excellent verbal and written communication skills to effectively coordinate with ground staff and communicate with passengers.
2. Attention to detail: They must pay close attention to detail to ensure that all ground operations are conducted accurately and efficiently.
3. Ability to work under pressure: The ramp supervisor should be able to work effectively in a fast-paced and high-pressure environment, especially during peak travel times.
4. Leadership abilities: They should have strong leadership skills to motivate and guide ground staff to work together as a team towards common goals.
5. Flexibility: The ramp supervisor must be flexible in their work schedule, as they may be required to work evenings, weekends, and holidays to oversee operations.