a ramp supervisor (also known as an aircraft turnaround coordinator or duty manager) oversees ground operations at an airport to ensure the safe and timely arrival and departure of aircraft. this role involves managing a team of ramp agents and coordinating various ground services.
key responsibilities
ramp supervisors are critical to efficient flight operations and perform a variety of duties:
team management and coordination: lead and mentor a team of ramp agents, allocate resources, conduct shift briefings, and ensure performance requirements are met.
flight turnaround: oversee the entire aircraft turnaround process, including marshaling aircraft to gates, loading and unloading baggage and cargo, refueling, and coordinating catering and cleaning services.
safety and compliance: implement and monitor strict safety protocols and procedures in accordance with aviation regulations (., iata, local airport authorities). conduct safety and load security checks on aircraft before departure.
equipment operation: ensure ground support equipment (gse), such as belt loaders and cargo tugs, is available, in working condition, and operated safely.
documentation and reporting: read and interpret aircraft loading instructions and hazardous material labels. maintain daily trip files, shift reports, and documentation related to aircraft handling, reporting any irregularities to management.
problem-solving: address operational issues and irregularities promptly to minimize delays and ensure smooth operations.
qualifications and skills (2025 outlook)
while specific requirements vary by employer, the following are generally needed for a ramp supervisor position:
education: a high school diploma is a minimum; some positions may prefer an associate's or bachelor's degree in airport operations management or a related field.
experience: previous experience (typically 1-2 years minimum) in ramp handling or a related aviation role is highly valued, with many supervisors working their way up from a ramp agent position.
skills:
strong leadership and communication skills are essential for team management and coordinating with various stakeholders (pilots, ground staff, etc.).
knowledge of aviation regulations, safety procedures, and ground handling equipment operation.
ability to work under pressure in a fast-paced environment and perform physically demanding tasks, including heavy lifting.
problem-solving, time management, and organizational abilities.
certifications: iata offers relevant certifications, such as aircraft turnaround coordination & loading supervision, to help advance a career in this field.
salary insights (india, 2025)
salaries for a ramp supervisor in india vary based on experience, location, and employer. the average annual salary is approximately ₹ lakhs to ₹ lakhs per year. in major cities like kolkata, the range can be between ₹ lakhs to ₹ lakhs annually, depending heavily on experience.