Hiring For Quality Lead

Key Responsibilities:

Monitor and evaluate inbound calls to ensure compliance with company standards.

Identify gaps in communication, process adherence, and customer handling.

Provide coaching, feedback, and training to agents for performance improvement.

Prepare detailed quality reports and share insights with management.

Collaborate with team leaders and HR to align recruitment and training with quality benchmarks.

Ensure customer satisfaction by maintaining high standards of accuracy and professionalism.

• Experience

  2 - 8 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Quality Lead

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Plot No: 4 & 5, Sithanandha Nagar, 4th Cross, Ellaipillaichavady, Puducherry - 605005