Quality Analyst

Roles and Responsibilities:

Closely work with Account Management team and OPS leaders to ensure Customer centricity of assigned accounts – Contractual compliance, meet CSAT target, other customer asks/ action items, proactively identify potential escalation

Operation Excellence – E2E process mapping, identify & agreement on RACI, FMEA, propose controls

Process Improvement – Identify and lead potential improvement projects following Lean/ Six Sigma/ Kaizen/ Automation

Help team to meet the SLA/ KPI Target

Assurance - Periodic audit on the Service Delivery model and identify opportunity of improvement, ensure compliance with CMS/ ISO/ CMMI standard

Qualifications:

Graduate

Lean

Mandatory Skills:

Hands on Operational Management experience - Service Delivery model, Forecasting, Work Planning, Work monitoring & control, Quality Audit/ VOC

Lean principle

Others - Process documentation, metrics/ SLA-KPI framework

Additional Skills:

Excellent verbal and written communication skills, email etiquette, interpersonal skills, corporate etiquette and knowledge of escalation procedures.

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office