Roles and Responsibilities:
Closely work with Account Management team and OPS leaders to ensure Customer centricity of assigned accounts Contractual compliance, meet CSAT target, other customer asks/ action items, proactively identify potential escalation
Operation Excellence E2E process mapping, identify & agreement on RACI, FMEA, propose controls
Process Improvement Identify and lead potential improvement projects following Lean/ Six Sigma/ Kaizen/ Automation
Help team to meet the SLA/ KPI Target
Assurance - Periodic audit on the Service Delivery model and identify opportunity of improvement, ensure compliance with CMS/ ISO/ CMMI standard
Qualifications:
Graduate
Lean
Mandatory Skills:
Hands on Operational Management experience - Service Delivery model, Forecasting, Work Planning, Work monitoring & control, Quality Audit/ VOC
Lean principle
Others - Process documentation, metrics/ SLA-KPI framework
Additional Skills:
Excellent verbal and written communication skills, email etiquette, interpersonal skills, corporate etiquette and knowledge of escalation procedures.
Experience : 1 - 2 Years
No. of Openings : 5
Education : Professional Degree, Any Bachelor Degree
Role : Quality Analyst
Industry Type : Manufacturing / Production / Quality
Gender : [ Male / Female ]
Job Country : India