QA Assistant

Kap Call Center Pvt. Ltd.

ob description

Job description :

Job Opening: - Audio Call Quality Jobs with Call Centre background

Qualification: - Graduation.

Experience: - 1 to 2 years in Audio Call Quality Inbound and Outbound process

Nature Job: Call Evaluation, Call Monitoring, Call Barging, Call Calibration, Conducting Quality sessions, Managing Escalations, Generating daily reports based on agents tain working knowledge of quality standards.

Roles and Responsibility:

Handling Sales Audit Calls (Live, Recorded & Remote)

Achieve Call Audit Targets within timelines & share feedback on timely basis and ensure corrective actions are taken.

Document the Calls Audited in the defined Template & share FeedbacK

Please Contact Below Number for More Details :

Experience : 1 - 2 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : QA Assistant

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India